* We guarantee all of our products. If you are not completely satisfied with your purchase, please e-mail us at firstname.lastname@example.org within 7 days of receipt and we will promptly accept your return for a STORE CREDIT.
* Return shipping is the responsibility of the customer.
* You can always contact us for any return question at email@example.com
Damages and issues
* Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items* Unfortunately, we cannot accept returns on sale items or gift cards. Items purchased with a discount code are considered sale items.
Ship all items to:
2403 Castello Way, San Antonio, Texas, 78259
BLACK FRIDAY EVENT
* Free Shipping during BLACK FRIDAY EVENT, November 25, 26, 27, 28, 29, 30 of 2020, does not apply for the Collection Handcrafted Hats/Sombreros, nor WholeSale purrchases.
* $3.99 U.S. standard shipping for all retail orders.
* Wholesale orders will be charged with a flat shipping rate of $10.
* $13 U.S. standard shipping for up to 4 hats
* We ship both domestically and internationally. Shipping times depend on your location. Orders in stock will be shipped the next business day and usually take between 2-5 business days to be delivered. International shipping is longer.
* You can skip the shipping fees with free local pickup at 2403 Castello Way, San Antonio, Texas, 78259. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email when your order is ready along with instructions.
* Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee), and ask that you re-submit your order.
Because these pieces were delicately hand-made, it is very important to take extra care to make them last longer. Here are some tips:
* Store them separately from other jewelry
* Avoid bending
* Pieces that are made with gold plated and other metals should avoid any contact with perfume, body lotion, or water, and dry them off immediately when exposing to moisture.